Uptake and engagement of a clinically moderated digital peer support platform to support the mental well‐being older adults: a qualitative investigation

Abstract

AbstractBackgroundThe uptake of traditional mental health services among older adults remains low. Digital peer support offers older adults a resource for engaging with others to independently support their mental well‐being. This qualitative study explored the uptake and engagement of a clinically moderated digital peer support platform (Breathing Space) for older adults with depressive symptoms and alcohol use concerns.MethodsSemi‐structured interviews with 30 participants aged 60–80 years explored participants' uptake and engagement with Breathing Space, a novel, moderated, private, and anonymous peer support platform. Data were analysed using reflective thematic analysis and are discussed with reference to the Unified Theory of Acceptance and Use of Technology2.ResultsThree themes were constructed to characterize participants' experiences: (i) navigating the complexities of peer‐peer online engagement; (ii) the function of anonymity in online connection; and (iii) experiences of app features and content.ConclusionsFuture development of digital peer support for older adults would benefit from the following: (i) co‐design with older adults; (ii) providing choice over anonymity and increased options for interacting with peers; (iii) streamlining the basic functionality with popular platforms; (iv) providing options for users to curate their digital experience; and (v) providing telephone support for troubleshooting technical difficulties. Future research should explore the use of digital peer support among older adults who experience social exclusion challenges.