Less acting, more doing: How surface acting relates to perceived meeting effectiveness and other employee outcomes-Reference-Cited by-同舟云学术

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Less acting, more doing: How surface acting relates to perceived meeting effectiveness and other employee outcomes

Published:2013-09-07 Issue:4 Volume:86 Page:457-476
ISSN:0963-1798
Container-title:Journal of Occupational and Organizational Psychology
language:en
Short-container-title:J Occup Organ Psychol

Author:

Shanock Linda R.¹,Allen Joseph A.²,Dunn Alexandra M.³,Baran Benjamin E.⁴,Scott Cliff W.³,Rogelberg Steven G.³

Affiliation:

1. Psychology Department; University of North Carolina at Charlotte; USA

2. Psychology Department; Creighton University; Omaha Nebraska USA

3. Organizational Science; University of North Carolina at Charlotte; USA

4. Management Department; Northern Kentucky University; Highland Heights Kentucky USA

Publisher

Wiley

Subject

Organizational Behavior and Human Resource Management,Applied Psychology

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/joop.12037/fullpdf

Reference63 articles.

1. Differences in emotional labor across cultures: A comparison of Chinese and U.S. service workers;Allen;Journal of Business and Psychology,2013

2. Following display rules in good or bad faith? Customer orientation as a moderator of the display rule-emotional labor relationship;Allen;Human Performance,2010

3. Meaningful meetings: Improve your organization's effectiveness one meeting at a time;Allen;Quality Progress,2008

4. Beyond face-to-face: A field study of electronic meetings in different time and place modes;Anson;Journal of Organizational Computing and Electronic Commerce,2004

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