Airing the Dirty Laundry
Author:
Publisher
Informa UK Limited
Subject
Business, Management and Accounting (miscellaneous)
Link
http://www.tandfonline.com/doi/pdf/10.1300/J396v24n03_01
Reference36 articles.
1. Improving service quality in America: Lessons learned
2. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
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