A Window into Our Patron's Needs
Author:
Publisher
The Haworth Press
Subject
Library and Information Sciences
Link
http://www.tandfonline.com/doi/pdf/10.1300/J136v11n04_02
Cited by 18 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. An Analysis of User Complaints on Chat Reference during the COVID-19 Pandemic: Insights into User Priorities;Internet Reference Services Quarterly;2024-07-18
2. Beyond the Library: The Role of Academic Libraries’ Chat Reference in Answering Campus Questions;The Reference Librarian;2024-04-02
3. Library Support in Times of Crisis: An Analysis of Chat Transcripts During COVID;Internet Reference Services Quarterly;2021-07-03
4. Assessing Library Customer Interactions and Staff Satisfaction;Journal of Library Administration;2019-04-03
5. Can Academic Library Instant Message Transcripts Provide Documentation of Undergraduate Student Success?;Journal of Web Librarianship;2019-01-02
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