1. Performance measurement system design: A literature review and research agenda;Neely;Int. J. Oper. Prod. Manage.,2005
2. On the definition and design-time analysis of process performance indicators;del-Río-Ortega;Inf. Syst.,2013
3. Narrowing the business-it gap in process performance measurement;van der Aa,2016
4. Key Performance Indicators: Developing, Implementing, and Using Winning Kpis;Parmenter,2015
5. Management of Organizational Behavior;Hersey,1969