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2. The Wall Street Journal On-Line. Volume 3, Issue 19, October 5, 2004.
3. Choosing a family physician: What do patients want to know?;Engstrom;Minnesota Medicine,1998
4. The patient's advocate: a six-part strategy for building market share;Luallin;Group Pract J,1998
5. Physician–patient communication in managed care;Gordon;West J Med,1995