1. A search for the constants;Cook;Journal of Consumer Marketing,1984
2. After all you've done for your customers, why are they still not happy?;Stewart;Fortune,1995
3. Customer profitability analysis;Mulhern;Journal of Interactive Marketing,1999
4. Neural networks & their applications in marketing management;Venugopal;Journal of Systems Management,1994
5. On using demographic variables to determine segment membership in logit mixture models;Gupta;Journal of Marketing Research,1994