1. Standard practice for training instructor qualification and certification eligibility of emergency medical dispatchers F1552-94, in Annual Book of ASTM Standards, 1994;American Society for Testing and Materials,1994
2. Standard practice for emergency medical dispatch management F1560-94, in Annual Book of ASTM Standards, 1994;American Society for Testing and Materials,1994
3. Standard practice for emergency medical dispatch F1258-90 and F1258-95, in Annual Book of ASTM Standards;American Society for Testing and Materials,1990
4. Dispatch priority training: Strengthening the weak link;Clawson;JEMS,1981
5. Emergency medical services: dispatch and response;St John;Fire Chief,1983