1. Why attitudes to quality of care are changing;Gibberd;Aust Health Rev,2001
2. Benchmarking. It’s the future;Fazzi;Caring,2002
3. Benchmarking for the competitive marketplace;Clarke;J Ambul Care Manage,1999
4. Developing performance indicators that reflect an expanded view of health: findings from the use of an innovative methodology;Sofaer;Jt Comm J Qual Improv,2000
5. Developing indicators for emergency medical services (EMS) system evaluation and quality improvement: a statewide demonstration and planning project;Sobo;Jt Comm J Qual Improv,2001