Forecasting airline passengers’ satisfaction based on sentiments and ratings: An application of VADER and machine learning techniques

Author:

Murugesan R.ORCID,A P Rekha,N Nitish,Balanathan Raghavan

Publisher

Elsevier BV

Reference34 articles.

1. The impact of airline service quality determinants on passenger satisfaction and loyalty;Baumgartner;J. Trav. Res.,2016

2. Artificial neural networks and data science;Bihl,2023

3. Factors affecting airline brand love, passengers' loyalty, and positive word-of-mouth. A case study of royal air maroc;Boubker;Case Studies on Transport Policy,2022

4. Understanding airline passengers during covid-19 outbreak to improve service quality: topic modeling approach to complaints with Latent Dirichlet allocation algorithm;Çallı;Transport. Res. Rec.: J. Transport. Res. Board,2022

5. Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach;Chatterjee;J. Enterprise Inf. Manag.,2022

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