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How attitude ambivalence from conflicting online hotel reviews affects consumers’ behavioural responses: The moderating role of dialecticism☆

  • Published:2019-12 Issue: Volume:41 Page:28-40
  • ISSN:1447-6770
  • Container-title:Journal of Hospitality and Tourism Management
  • language:en
  • Short-container-title:Journal of Hospitality and Tourism Management

Author:

Akhtar Naeem,Sun Jin,Akhtar Muhammad Nadeem,Chen Jing

Funder

CI

National Natural Science Foundation of China

UIBE

The Fundamental Research Funds for the Central Universities

Publisher

Elsevier BV

Subject

Tourism, Leisure and Hospitality Management

Reference85 articles.

1. Modeling consumer distrust of online hotel reviews;Ahmad;International Journal of Hospitality Management,2018

2. Multiple regression : Testing and interpreting interactions;Aiken,1991

3. Structural equation modeling in practice: A review and recommended two-step approach;Anderson;Psychological Bulletin,1988

4. Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys;Audrezet;Journal of Retailing and Consumer Services,2018

5. The impact of attitudinal ambivalence on information processing and resistance to anti-smoking persuasion;Boukamcha;Journal of Indian Business Research,2017

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