Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market-Reference-Cited by-同舟云学术

Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market

Published:2004-10 Issue:9-10 Volume:28 Page:751-765
ISSN:0308-5961
Container-title:Telecommunications Policy
language:en
Short-container-title:Telecommunications Policy

Author:

Kim Hee-Su,Yoon Choong-Han

Publisher

Elsevier BV

Subject

Information Systems,Communication,Library and Information Sciences,Economics and Econometrics,Management, Monitoring, Policy and Law,Management Information Systems

Reference15 articles.

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5. Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market;Gerpott;Telecommunications Policy,2001

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