1. To err is human: building a safer health system;Kohn,2000
2. Common errors by patients in the management of diabetes;Osserman;N Y State J Med,1953
3. Iatrogenic disease: a hazard of multiple drug therapy;D'Arcy;Roy Soc Health J,1976
4. Sources of error in delayed payment of physician claims;Lundeen;Fam Med,2003
5. Tapping and resolving consumer concerns about health care;Kinney;Am J Law Med,2000