Psychological Distress is increasing among customer-facing retail employees: Evidence from 1997 to 2015-Reference-Cited by-同舟云学术

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Psychological Distress is increasing among customer-facing retail employees: Evidence from 1997 to 2015

Published:2018-08 Issue: Volume:89 Page:21-26
ISSN:0148-2963
Container-title:Journal of Business Research
language:en
Short-container-title:Journal of Business Research

Author:

Patel Pankaj C.^ORCID,Pearce John A.,Bachrach Daniel G.

Publisher

Elsevier BV

Subject

Marketing

Reference53 articles.

1. Efficiency determinants in retail stores: A Bayesian framework;Assaf;Omega,2011

2. More than a showroom: Strategies for winning back online shoppers;Bachrach,2016

3. The job demands-resources model: State of the art;Bakker;Journal of Managerial Psychology,2007

4. Job demands–resources theory;Bakker,2014

5. The changing role of employees in service theory and practice: An interdisciplinary view;Bowen;Human Resource Management Review,2016

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