The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement

Author:

de Jong Ad,Schepers Jeroen J.L.,Lages Cristiana R.,Kadić-Maglajlić Selma

Publisher

Elsevier BV

Subject

Marketing

Reference117 articles.

1. Allen, Terina (2020). A definition of career success and why so few people ever experience it. Forbes Magazine, https://www.forbes.com/sites/terinaallen/2020/08/31/a-definition-of-career-success-and-why-so-few-people-ever-experience-it/?sh=3e7b487f4dd2. Retrieved 7 April 2021.

2. The longitudinal impact of self-efficacy and career goals on objective and subjective career success;Abele;Journal of Vocational Behavior,2009

3. How do objective and subjective career success interrelate over time?;Abele;Journal of Occupational and Organizational Psychology,2009

4. To empower or not to empower your sales force? An empirical examination of the influence of leadership empowerment behavior on customer satisfaction and performance;Ahearne;Journal of Applied Psychology,2005

5. Ahearne, M., Lam, S. K., Mathieu, J. E., & Bolander, W. (2010). Why Are Some Salespeople Better at Adapting to Organizational Change? Journal of Marketing, 74(May 2010), 65–79.

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