“How mAy I help you today?” The use of AI chatbots in small family businesses and the moderating role of customer affective commitment
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Published:2022-12
Issue:
Volume:153
Page:329-340
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ISSN:0148-2963
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Container-title:Journal of Business Research
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language:en
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Short-container-title:Journal of Business Research
Author:
Rizomyliotis IoannisORCID,
Kastanakis Minas N.,
Giovanis Apostolos,
Konstantoulaki Kleopatra,
Kostopoulos Ioannis
Cited by
26 articles.
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