Evaluating the influence of service quality, hedonic, and utilitarian value on shopper's behavioral intentions in urban shopping malls during the COVID-19 pandemic

Author:

Ong Ardvin Kester S.ORCID,Prasetyo Yogi TriORCID,Vallespin Barbara Eliza,Persada Satria Fadil,Nadlifatin Reny

Publisher

Elsevier BV

Subject

Multidisciplinary

Reference74 articles.

1. Measuring consumers’ level of satisfaction for online food shopping during COVID-19 in Italy using posets;Alaimo;Soc. Econ. Plann. Sci.,2021

2. Assessment of Sanitation Service Quality in urban slums of Khulna City based on SERVQUAL and AHP model: a case study of railway slum, Khulna, Bangladesh;Alam;J. Urban Manag.,2019

3. When income matters: customers evaluation of shopping malls’ hedonic and utilitarian orientations;Allard;J. Retail. Consumer Serv.,2009

4. Modeling the smartness or smart development levels of developing countries’ cities;Antwi-Afari;J. Urban Manag.,2021

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