Quantitative and qualitative assessment of patient satisfaction in a managed care plan-Reference-Cited by-同舟云学术

Quantitative and qualitative assessment of patient satisfaction in a managed care plan

Published:1997-05 Issue:2 Volume:20 Page:129-135
ISSN:0149-7189
Container-title:Evaluation and Program Planning
language:en
Short-container-title:Evaluation and Program Planning

Author:

Etter Jean-François,Perneger Thomas V.

Publisher

Elsevier BV

Subject

Public Health, Environmental and Occupational Health,Strategy and Management,Geography, Planning and Development,Social Psychology,Business and International Management

Reference22 articles.

1. The measurement of patient satisfaction;Carr-Hill;Journal of Public Health Medicine,1992

2. Patient satisfaction as an indicator of quality care;Cleary;Inquiry,1988

3. Coefficient and the internal structure of tests;Cronbach;Psychometrika,1951

4. The quality of care, how can it be assessed?;Donabedian;Journal of the American Medical Association,1988

5. Etter, J.-F., & Perneger, T. V. (in press). Validating a satisfaction questionnaire using multiple approaches. Social Science & Medicine.

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