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Assessing call centers’ success: A validation of the DeLone and Mclean model for information system

  • Published:2013-07 Issue:2 Volume:14 Page:99-108
  • ISSN:1110-8665
  • Container-title:Egyptian Informatics Journal
  • language:en
  • Short-container-title:Egyptian Informatics Journal

Author:

Baraka Hesham A.,Baraka Hoda A.,EL-Gamily Islam H.

Publisher

Elsevier BV

Subject

Management Science and Operations Research,Computer Science Applications,Information Systems

Reference20 articles.

1. ESSENTIALS of business process outsourcing;Duening,2005

2. Gartner report. Market trends: how to profit from BPO services in Asia/Pacific; 2012. .

3. Ministry of Communications and Information Technology Egypt. .

4. Gartner report. The shifting geography of offshoring. The 2009 A.T. Kearney global services location Index. .

5. Information Technology Industry Development Agency. .

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