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The service experience in tourism

  • Published:1996-05 Issue:3 Volume:17 Page:165-174
  • ISSN:0261-5177
  • Container-title:Tourism Management
  • language:en
  • Short-container-title:Tourism Management

Author:

Otto Julie E,Ritchie J.R.Brent

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development

Reference34 articles.

1. Service quality planning in urban tourism: tradeoffs and resource deployment;McCutcheon,1994

2. Competing urban destinations: is productivity a relevant concept?;Kirker,1994

3. Exploring the quality of the service experience: a theoretical and empirical analysis;Otto,1995

4. The importance of servicescapes in leisure service settings;Wakefield;J Services Marketing,1994

5. Psychological nature of the leisure and tourism experience;Mannell;Annals of Tourism Research,1987

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