1. Do We Need Service Marketing?;Bateson,1977
2. Personalizing the Bank: Key Opportunity in Bank Marketing;Berry;Bank Marketing,1975
3. Service Marketing is Different;Berry;Business,1980
4. The Export Behaviour of Smaller-sized Wisconsin Manufacturing Firms;Bilkley;Journal of International Business Studies,1977
5. Service Multinationals: Conceptualization, Measurement and Theory;Boddewyn;Journal of International Business Studies,1986