1. Online sales growth puts retailers at risk of over-stating christmas sales in their new year trading reports, http://fits.me/online-sales-growth-puts-retailers-at-risk-of-over-stating-christmas-sales-in-their-new-year-trading-reports/.
2. Online retailers tackle high rate of customer returns, http://abcnews.go.com/Business/online-shopping-transactions-returned/story?id=21312312.
3. Consumer decision-making across modern traditional channels: e-commerce, m-commerce, in-store;Maity;Decision Support Systems,2014
4. bricks and clicks: the impact of product returns on the strategies of multichannel retailers;Ofek;Marketing Science,2011
5. Forecasting product returns INSEAD;Toktay,2001