Knowledge management-centric help desk: specification and performance evaluation-Reference-Cited by-同舟云学术

Knowledge management-centric help desk: specification and performance evaluation

Published:2005-08 Issue:2 Volume:40 Page:389-405
ISSN:0167-9236
Container-title:Decision Support Systems
language:en
Short-container-title:Decision Support Systems

Author:

González Luz Minerva,Giachetti Ronald E.,Ramirez Guillermo

Publisher

Elsevier BV

Subject

Information Systems and Management,Arts and Humanities (miscellaneous),Developmental and Educational Psychology,Information Systems,Management Information Systems

Reference41 articles.

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4. Call Center Benchmarking: How Good Is Good Enough;Anton,2000

5. Using simulation in call centers;Bapat,1998

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