1. Fundamentals of Business Process Management;Dumas,2013
2. Business Process Management;Weske,2012
3. Process-Aware Information Systems: Bridging People and Software Through Process Technology;Dumas,2005
4. Office Automation: Revolution or Evolution?;Zisman;Sloan Manag. Rev.,1978
5. Office Automation: A Social and Organizational Perspective;Hirschheim,1986