1. Station user control procedures for business customers: A review of Bell Laboratories findings;Dooling,1980
2. New technology for business telephone users: Some findings from human factors studies;Dooling,1982
3. Letting users specify their own telephone capabilities in complex systems;Duncanson,1980
4. An investigation of telephone user training methods for a multi-service electronic PBX;Ellis,1977
5. New approach to customer training;Ellis;Bell Laboratories Record,1979