Queueing system <mml:math altimg="si19.gif" overflow="scroll" xmlns:xocs="http://www.elsevier.com/xml/xocs/dtd" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.elsevier.com/xml/ja/dtd" xmlns:ja="http://www.elsevier.com/xml/ja/dtd" xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:tb="http://www.elsevier.com/xml/common/table/dtd" xmlns:sb="http://www.elsevier.com/xml/common/struct-bib/dtd" xmlns:ce="http://www.elsevier.com/xml/common/dtd" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:cals="http://www.elsevier.com/xml/common/cals/dtd" xmlns:sa="http://www.elsevier.com/xml/common/struct-aff/dtd"><mml:mrow><mml:mi mathvariant="italic">MAP</mml:mi><mml:mo stretchy="false">|</mml:mo><mml:mi mathvariant="italic">PH</mml:mi><mml:mo stretchy="false">|</mml:mo><mml:mi>N</mml:mi><mml:mo stretchy="false">|</mml:mo><mml:mi>N</mml:mi><mml:mo>+</mml:mo><mml:mi>R</mml:mi></mml:mrow></mml:math> with impatient heterogeneous customers as a model of call center-Reference-Cited by-同舟云学术

Queueing system MAP|PH|N|N+R with impatient heterogeneous customers as a model of call center

Published:2013-02 Issue:3 Volume:37 Page:958-976
ISSN:0307-904X
Container-title:Applied Mathematical Modelling
language:en
Short-container-title:Applied Mathematical Modelling

Author:

Kim Chesoong,Dudin Sergey,Taramin Olga,Baek Janghyun

Funder

Basic Science Research

National Research Foundation of Korea (NRF)

Ministry of Education, Science and Technology

Publisher

Elsevier BV

Subject

Applied Mathematics,Modeling and Simulation

Reference24 articles.

1. K.A. Gilson, D.K. Khandelwal, Getting more from call centers, McKinsey Quarterly: The Journal of McKinsey and Co, 2005.

2. O.Z. Aksin, M. Armony, V. Mehrotra, The modern call centers: a multi-disciplinary perspective on operations management research, Working paper, Koc University, Istanbul, Turkey, 2007.

3. Designing a call center with impatient customers;Garnett;Manufact. Service Oper. Manag.,2002

4. On the interaction between retrials and sizing of call centers;Aguir;Euro. J. Oper. Res.,2008

5. Queuing models for flexible multi-class call centers with real-time anticipated delays;Jouini;Int. J. Product. Econom.,2009

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