A Framework for Monitoring Customer Satisfaction:-Reference-Cited by-同舟云学术

A Framework for Monitoring Customer Satisfaction:

Published:1999-05 Issue:3 Volume:28 Page:231-243
ISSN:0019-8501
Container-title:Industrial Marketing Management
language:en
Short-container-title:Industrial Marketing Management

Author:

Sharma Subhash,Niedrich Ronald W,Dobbins Greg

Publisher

Elsevier BV

Subject

Marketing

Reference38 articles.

1. Delighting Customers;Donavan,1994

2. Youjae, A.: Critical Review of Consumer Satisfaction in Review of Marketing, Valerie A. Zeilthaml, ed., American Marketing Association, Chicago, 1991, pp. 68–123.

3. The Behavioral Consequences of Service Quality;Zeithaml;Journal of Marketing,1996

4. Customer Satisfaction, Market Share, and Profitability;Anderson;Journal of Marketing,1994

5. Customer Switching Behavior in Service Industries;Keaveney;Journal of Marketing,1995

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