Author:
Kim Woo Gon,Ng Christy Yen Nee,Kim Yen-soon
Subject
Strategy and Management,Tourism, Leisure and Hospitality Management
Reference33 articles.
1. Use of the service attribute matrix to measure consumer satisfaction;Almanza;Hospitality Research Journal,1994
2. Estimating nonresponse bias in mail surveys;Armstrong;Journal of Marketing Research,1977
3. Service quality in restaurant operations in China: Decision- and experiential-oriented perspectives;Chowa;International Journal of Hospitality Management,2007
4. Foodservice management and its impact on college operations: a business anthropological case study;Gramling;Foodservice Research International,2005
5. Service Management and Marketing; Managing the Moments of Truth in Service Competition;Grönroos,1990
Cited by
294 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献