Team leader humility and team proactive customer service behavior: A regulatory focus perspective-Reference-Cited by-同舟云学术

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Team leader humility and team proactive customer service behavior: A regulatory focus perspective

Published:2023-09 Issue: Volume:114 Page:103576
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Cao Qiqi^ORCID,Yang Sainan,Wang Xiao,Huang Zhuowei,Liu Pei

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference114 articles.

1. How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy;Abuelhassan;Int. J. Contemp. Hosp. Manag.,2022

2. Organizational responsibility: Doing good and doing well;Aguinis,2011

3. Multiple regression: Testing and interpreting interactions;Aiken,1991

4. Regulatory focus and safety outcomes: an examination of the mediating influence of safety behavior;Aryee;Saf. Sci.,2016

5. Self-Efficacy: The Exercise of Control;Bandura,1997

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The relevance of vision sharing and innovative behavior on transformational leadership, charismatic influence and organizational citizenship behavior (OCB);International Journal of Hospitality Management;2024-10

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