Unleashing employee potential: The effects of customer-empowering behaviors on job crafting in hospitality industries-Reference-Cited by-同舟云学术

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Unleashing employee potential: The effects of customer-empowering behaviors on job crafting in hospitality industries

Published:2024-09 Issue: Volume:122 Page:103846
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Guo Gongxing,Tian Jian,Cheng Bao,Zhou Kun

Publisher

Elsevier BV

Reference90 articles.

1. How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy;Abuelhassan;Int. J. Contemp. Hosp. Manag.,2022

2. The effects of perceived management concern for frontline employees and customers on turnover intentions;Alexandrov;J. Serv. Res.,2007

3. In pursuit of service encounter quality: will service-oriented high-performance work systems benefit high-contact service industries?;Asante;J. Retail. Consum. Serv.,2022

4. Self-efficacy mechanism in human agency;Bandura;Am. Psychol.,1982

5. Social foundations of thought and action: a social cognitive theory;Bandura,1986

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