Customer value co-destruction behaviors in smart service encounters: Scale development and cross-cultural validation-Reference-Cited by-同舟云学术

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Customer value co-destruction behaviors in smart service encounters: Scale development and cross-cultural validation

Published:2024-09 Issue: Volume:122 Page:103854
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Kong Yurou,Kim Woo Gon,Zhou Xing,Yang Yang

Funder

Chinese National Funding of Social Sciences

Publisher

Elsevier BV

Reference65 articles.

1. Negative tourist-to-tourist interactions, value destruction, satisfaction, and post consumption behavioral intention;Adam;J. Destin. Mark. Manag.,2021

2. Measuring negative tourist-to-tourist interaction: scale development and validation;Adam;J. Travel Tour. Mark.,2020

3. Technology as an operant resource in service (eco)systems;Akaka;Inf. Syst. E-Bus. Manag.,2014

4. An exploration of networks in value cocreation: A service-ecosystems view;Akaka,2023

5. Augmented reality enhanced experiences in restaurants: scale development and validation;Ali;Int. J. Hosp. Manag.,2022

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