Customer experiences and situational vulnerability: An exploration of hotel services during a disaster-Reference-Cited by-同舟云学术

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Customer experiences and situational vulnerability: An exploration of hotel services during a disaster

Published:2023-01 Issue: Volume:108 Page:103360
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Lagiewski Rick,Perotti Victor

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference67 articles.

1. Vulnerable hotels to emergencies: did we learn the lesson;AlBattat;Adv. Environ. Biol.,2015

2. Transformative service research: an agenda for the future;Anderson;J. Bus. Res.,2013

3. A (Diamond) cut above the rest: improving hotel operations based on tripadvisor rating attributes;Bagnera;Boston Hosp. Rev.,2017

4. Vulnerability and resilience in natural disasters: a marketing and public policy perspective;Baker;J. Public Policy Mark.,2009

5. Toward a process theory of consumer vulnerability and resilience: Illuminating its transformative potential;Baker;Transform. Consum. Res. Pers. Collect. well-being,2012

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Improving customer satisfaction in the hotel industry by fusing multi-source user-generated content: An integration method based on the heuristic-systematic model and evidence theory;Applied Intelligence;2024-07-03

2. Text Analysis in Tourism and Hospitality: A Comprehensive Review;Journal of Travel Research;2024-04-27

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