Satisfaction measures with monetary and non-monetary components: Hotel’s overall scores-Reference-Cited by-同舟云学术

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Satisfaction measures with monetary and non-monetary components: Hotel’s overall scores

Published:2020-05 Issue: Volume:87 Page:102497
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Nicolau Juan Luis,Mellinas Juan Pedro,Martín-Fuentes Eva

Funder

Spanish Ministry of Economy and Competitiveness

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference49 articles.

1. Towards an understanding of inequity;Adams;J. Abnorm. Soc. Psychol.,1963

2. Online hotel reviews: Rating symbols or text… text or rating symbols? That is the question! ;Aicher,2016

3. In search of patterns among travellers’ hotel ratings in TripAdvisor;Banerjee;Tour. Manag.,2016

4. Customer satisfaction in the hotel industry;Barsky;Hosp. Res. J.,1992

5. Understanding satisfied and dissatisfied hotel customers: text mining of online hotel reviews;Berezina;J. Hosp. Mark. Manag.,2016

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