Service recovery and loyalty of Uber sharing economy: The mediating effect of trust

Author:

Amoako George Kofi,Dzogbenuku Robert Kwame,Kumi Desmond Kwadjo

Publisher

Elsevier BV

Subject

Management Science and Operations Research,Strategy and Management,Tourism, Leisure and Hospitality Management,Economics, Econometrics and Finance (miscellaneous),Transportation,Business and International Management,General Decision Sciences

Reference120 articles.

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3. When consumers care about being treated fairly: The interaction of relationship norms and fairness norms;Aggarwal;Journal of Consumer Psychology,2012

4. The impact of service recovery evaluation on word-of-mouth intention: A moderated mediation model of overall satisfaction, household income and gender;Akincia;Tourism management perspective,2019

5. The Impact of Uber Technologies on the New York City Transportation Industry. Unpublished Undergraduate Project;Alley,2016

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