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When service robots look at themselves in the mirror: An examination of the effects of perceptions of robotic self-recognition

  • Published:2022-01 Issue: Volume:64 Page:102820
  • ISSN:0969-6989
  • Container-title:Journal of Retailing and Consumer Services
  • language:en
  • Short-container-title:Journal of Retailing and Consumer Services

Author:

Söderlund Magnus

Publisher

Elsevier BV

Subject

Marketing

Reference72 articles.

1. Salesperson empathy and listening: impact on relationship outcomes;Aggarwal;J. Market. Theor. Pract.,2005

2. The development of self‐recognition: a review;Anderson;Dev. Psychobiol.: The Journal of the International Society for Developmental Psychobiology,1984

3. The evolution of a theory of mind;Baron-Cohen,1999

4. The crucial role of robot self-awareness in HRI;Birlo,2011

5. The service encounter: diagnosing favorable and unfavorable incidents;Bitner;J. Market.,1990

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