Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting-Reference-Cited by-同舟云学术

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Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting

Published:2023-07 Issue: Volume:73 Page:103282
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Kang David Yeonjun^ORCID,Hur Won-Moo^ORCID,Shin Yuhyung^ORCID

Publisher

Elsevier BV

Subject

Marketing

Reference83 articles.

1. The growth of low-skill service jobs and the polarization of the US labor market;Autor;Am. Econ. Rev.,2013

2. Work‐related helping and family functioning: a work–home resources perspective;Aw;J. Occup. Organ. Psychol.,2021

3. The job demands-resources model: state of the art;Bakker;J. Manag. Psychol.,2007

4. Information overload and fake new sharing: a transactional stress perspective exploring the mitigating role of consumers' resilience during COVID-19;Bermes;J. Retailing Consum. Serv.,2021

5. Stress and well-being at work: a century of empirical trends reflecting theoretical and societal influences;Bliese;J. Appl. Psychol.,2017

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1. Is insomnia detrimental to proactive service performance and customer-directed helping? Mediation of employee resilience and moderation of job crafting;Journal of Retailing and Consumer Services;2024-11

2. Every coin has two sides: The application of artificial intelligence on employees’ unethical behaviours;Knowledge Management Research & Practice;2024-09-12

3. Unlocking emotional labor: how organizational control systems shape frontline service employees’ emotional labor;Journal of Service Theory and Practice;2024-09-06

4. Event attendees’ crafting behaviors for AI-powered autonomous driving at events: A monitor and acceptance theory perspective;International Journal of Hospitality Management;2024-09

5. How does the anthropomorphism of service robots impact employees’ role service behavior in the workplace?;International Journal of Hospitality Management;2024-09

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