登录 注册 会员服务 联系我们

Frontline employees׳ attitudes towards self-service technologies: Threats or opportunity for job performance?

  • Published:2014-09 Issue:5 Volume:21 Page:844-850
  • ISSN:0969-6989
  • Container-title:Journal of Retailing and Consumer Services
  • language:en
  • Short-container-title:Journal of Retailing and Consumer Services

Author:

Di Pietro Loredana,Pantano Eleonora,Di Virgilio Francesca

Publisher

Elsevier BV

Subject

Marketing

Reference53 articles.

1. Retailers׳ preparedness for the introduction of third wave (ubiquitous) computing applications: a survey of UK companies;Bennet;Int. J. Retail Distrib. Manag.,2011

2. Expanding the criterion domain to include elements of contextual performance;Borman,1993

3. Modeling job performance in a population of jobs;Campbell;Pers. Psychol.,1990

4. Consumer views of self-service technologies;Cunnincham;Serv. Ind. J.,2008

5. Mission Critical. Realizing the Promise of Enterprise Systems;Davenport,2000

Cited by 20 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Catalyzing green change: The impact of tech‐savvy leaders on innovative behaviors;Corporate Social Responsibility and Environmental Management;2024-06-11

2. New technology and in-store service encounters: an analysis of coping practices and work experiences among frontline employees;The International Review of Retail, Distribution and Consumer Research;2023-10-20

3. Exploring the Impact of Chatbot Functionality and Interactivity on Chatbot Usage Intention in Higher Education;2023 10th International Conference on Information Technology, Computer, and Electrical Engineering (ICITACEE);2023-08-31

4. Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting;Journal of Retailing and Consumer Services;2023-07

5. Eğitimsel Stratejik Planların İncelenmesi: Dezavantajlı Şehirlerdeki Tehditler ve Fırsatlar;Bartın University Journal of Faculty of Education;2022-10-13
同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3