1. The New Performance Challenge: Measuring Operations for World-Class Competition;Dixon,1990
2. Empirical research methods in operations management;Flynn;Journal of Operations Management,1990
3. Japanese manufacturing performance criteria;Fry;International Journal of Production Research,1995
4. Manufacturing performance: Local versus global measures;Fry;Production and Inventory Management Journal,1989
5. The Haystack Syndrome: Sifting Information Out of the Data Ocean;Goldratt,1990