Solving the crisis of immediacy: How digital technology can transform the customer experience

Author:

Parise Salvatore,Guinan Patricia J.,Kafka Ron

Publisher

Elsevier BV

Subject

Marketing,Business and International Management

Reference31 articles.

1. Biggs, J. (2013, September 24). Amazon introduces Mayday, a unique and amazingly useful live tech support system for Kindle. TechCrunch. Retrieved November 1, 2015, from http://techcrunch.com/2013/09/24/amazon-introduces-mayday-a-unique-and-amazingly-useful-live-tech-support-system-for-kindle/

2. Catch and keep the digital shopper: How to deliver retail their way;Cisco,2013

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4. Toward a compelling customer touchpoint architecture;Dhebar;Business Horizons,2013

5. Winning strategies for omnichannel banking;Ericsson,2012

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