1. From Ward to Whitehall: The Disaster at Mid Staffs Hospital;Bailey,2012
2. Intelligent Kindness: Reforming the Culture of Healthcare;Ballatt,2011
3. Wicked problems or wicked people? Reconceptualising institutional abuse;Burns;Sociol. Health Illn.,2013
4. A review of the NHS hospitals complaints system: putting patients back in the picture;Clwyd,2013
5. Compassionate care: the theory and the reality;Cole-King;J. Holist. Healthc.,2011