1. Emotion and the physician–patient relationship;Frankel;Motiv Emotion,1995
2. The effects of physician empathy on patient satisfaction and compliance;Kim;Eval Health Prof,2004
3. The patient-centredness of consultations and outcome in primary care;Kinnersley;Br J Gen Pract,1999
4. Patient-centred consultations and outcomes in primary care: a review of the literature;Mead;Patient Educ Couns,2002
5. The impact of patient-centered care on outcomes;Stewart;J Fam Practice,2000