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2. The Acquisition, Transfer, and Depreciation of Knowledge in Service Organizations: Productivity in Franchises;Darr;Management Science,1995
3. Building Theories from Case Study Research;Eisenhardt;Academy of Management Review,1989
4. Learning Organizations Come Alive;Gephart;Training and Development,1996
5. “Five Steps to Better Knowledge Management,” inset in “Knowledge, Information, Learning, and the IS Manager”;Gopal;Computerworld,1995