1. What is value in health care?;Porter;N Engl J Med,2010
2. Service Management and Marketing: Managing Moments of Truth in Service Competition;Gronroos,1990
3. Quality comes to service;Gronroos,1993
4. Patient and caregiver experience decision factors in treatment decision making: results of a systematic literature review of multiple myeloma decision aids;Choon-Quinones;Value Health,2022
5. Patient expectations about palliative treatment for symptomatic spinal metastases: a qualitative study;Gal;Value Health,2022