1. Evaluation of emergency department referrals by telephone triage;Barber;Pediatrics,2000
2. Pediatric residents' telephone triage experience. Do parents really follow telephone advice?;Crane;Archives of Pediatrics & Adolescent Medicine,2000
3. Telephone triage—Identifying the demand (Part 1);Crouch;Nursing Standard,1998
4. Outcomes of telephone medical care;Delichatsios;Journal of General Internal Medicine,1998
5. Telephone triage of acute illness by a practice nurse in general practice: Outcomes of care;Gallagher;British Journal of General Practice,1998