Brand equity, brand loyalty and consumer satisfaction

Author:

Nam Janghyeon,Ekinci Yuksel,Whyatt Georgina

Publisher

Elsevier BV

Subject

Tourism, Leisure and Hospitality Management,Development

Reference87 articles.

1. Managing brand equity: Capitalizing on the value of a brand name;Aaker,1991

2. Measuring brand equity across products and markets;Aaker;California Management Review,1996

3. Customer satisfaction, market share, and profitability: Findings from Sweden;Anderson;Journal of Marketing,1994

4. Order effects in customer satisfaction modelling;Auh;Journal of Marketing Management,2003

5. The effects of image congruence on customers’ brand loyalty in the upper middle-class hotel industry;Back;Journal of Hospitality and Tourism Research,2005

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