Severe service failure recovery revisited: Evidence of its determinants in an emerging market context-Reference-Cited by-同舟云学术

Severe service failure recovery revisited: Evidence of its determinants in an emerging market context

Published:2015-03 Issue:1 Volume:32 Page:113-116
ISSN:0167-8116
Container-title:International Journal of Research in Marketing
language:en
Short-container-title:International Journal of Research in Marketing

Author:

Barakat Livia L.,Ramsey Jase R.,Lorenz Melanie P.,Gosling Marlusa

Publisher

Elsevier BV

Subject

Marketing

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4. A double-edged sword: The ‘Jeitinho’ as an ambiguous concept in the brazilian imaginary;Duarte;Journal of the Interdisciplinary Social Sciences,2006

5. Evaluating structural equation models with unobservable variables and measurement error;Fornell;Journal of Marketing Research,1981

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