Understanding the Quality Gap of Information Technology Services from the Perspective of Service Provider and Consumer-Reference-Cited by-同舟云学术

Understanding the Quality Gap of Information Technology Services from the Perspective of Service Provider and Consumer

Published:2017 Issue: Volume:124 Page:601-607
ISSN:1877-0509
Container-title:Procedia Computer Science
language:en
Short-container-title:Procedia Computer Science

Author:

Herdiyanti Anisah,Adityaputri Alitya Novianda,Astuti Hanim Maria

Publisher

Elsevier BV

Subject

General Engineering

Reference28 articles.

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2. F. R. Dun & Bradstreet, "Information Technology Services Industry Profile," Dun & Bradstreet, First Research, 25 September 2017. [Online]. Available: http://www.firstresearch.com/Industry-Research/Information-Technology-Services.html. [Accessed 2 November 2017].

3. "Demand for services," Eurostat, [Online]. Available: http://ec.europa.eu/eurostat/web/structural-business-statistics/ad-hoc-data-collections/demand-for-services. [Accessed 2 November 2017].

4. H. P. Bech, "World Demand for Information Technology is on the Move," TBKconsult, 5 October 2016. [Online]. Available: https://tbkconsult.com/world-demand-information-technology-move/. [Accessed 1 November 2017].

5. G. The University of North Carolina, "Information Technology Services: Brief Facts & Trends," 19 February 2014. [Online]. Available: http://its.uncg.edu/About/BOT_2-19-14_ITS_Info_Item1_Attch.pdf. [Accessed 4 Nov 2017].

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