1. “Reference Encounters of a Different Kind: A Symposium”;Massey-Burzio;The Journal of Academic Librarianship,1992
2. “The Changing Nature of Reference and Information Services: Predictions and Realities”;Frank;Reference and User Services Quarterly,1999
3. Ibid.
4. “The Measurement and Evaluation of Reference Service”;Rothstein;Library Trends,1964
5. “Evaluation of Adult Reference Service”;Weech;Library Trends,1974