1. Monitoring and evaluating use of the World Wide Web in an academic library;Abramson;Journal of the American Society for Information Science,1998
2. Strategically evaluating your Website;Burch;Healthcare Executive,1999
3. Benchmarking;Camp,1989
4. Council of the City of Ann Arbor. (2000, June 19). Resolution to maximize the city’s use of the Internet for business processes.
5. Cyberspace Public Research Group. (2001). Web attribute evaluation system (WAES). (Available: http://wvvw.cyprg.arizona.edQ.)