1. To err is human: Building a safer health system;Institute of Medicine, Committee on Quality of HealthCare in America (William A. Richardson, Chair),2000
2. Human error in medicine: A frontier for change;Bogner,1994
3. Active and design phases of laboratory information systems: A human-centered analysis for continuous improvement;Anderson,1996
4. Design and active phases of medical process improvement systems. Examining errors in health care: Developing a prevention, education and research agenda;Caldwell,1996
5. Understanding complex coordination processes in health care;Lundberg;Scand J Information Syst,1999